The Indian Hotels Company Limited (IHCL), South Asia’s largest hospitality company’s iconic hotel, The Taj Mahal Palace, Mumbai has been accorded the highest guest satisfaction score amongst its hospitality peers globally for the year 2018-2019 by TrustYou; the world’s largest guest feedback platform. The top global ranking reiterates the legendary hotel as one of the finest in the world.
One of the defining landmarks of Mumbai’s cityscape, ‘The Taj’, as it is fondly called, is the great and lasting legacy of its founder, Jamsetji Tata, who envisioned a hotel that would set the benchmark for Indian hospitality. Ever since it opened its doors in 1903, The Taj has blazed a trail of innovation and excellence that continues, even today, to make it India’s most widely-known name in luxury hospitality world over.
The strong customer validation is a testament to the universally acclaimed warm and personalised service that is characteristic of The Taj Mahal Palace, Mumbai.
City hotels with over 250 rooms across the globe were considered for the assessment and The Taj Mahal Palace, Mumbai scored the highest from approximately 18,000 reviews. The score is an evaluation of guest services and experiences.
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence.